Support
Something broke, vanished or baffled you?
Send us an email. A real human reads it, mostly because there is nobody else here to do it.
Email support
Write to support@hollowsoulstudios.com. You will get help a lot faster if you tell us:
- which game it is about,
- your device model and Android version,
- what happened, and what you expected to happen instead.
Support the studio on Ko-fi
Our games are free and sell nothing inside. If you enjoy them and want to help the next update along, you can leave a gift on Ko-fi. It is a thank you, not a purchase: it unlocks nothing, and the games stay exactly the same for everyone.
How it works
- Open our page: ko-fi.com/hollowsoulstudios.
- Choose an amount. You can give once, or switch to Monthly to give a small amount every month.
- Add a message if you like. We read every one.
- Pay with PayPal. Ko-fi and PayPal handle the payment; we never see your card or bank details.
Good to know
- You do not need a Ko-fi account to give once.
- A monthly gift can be stopped any time, from Ko-fi or from your PayPal account.
- Every gift goes into making the games: time for updates, art and keeping this site online.
- No money to spare? Telling a friend about Idle Ages or sending us feedback helps just as much.
Questions people actually ask
I lost my progress. Can you restore it?
We are truly sorry, but no. Idle Ages keeps your progress only on your device. That is great for your privacy and terrible right now: there is no account and no server, so we never had a copy to give back.
Uninstalling the game or clearing its app data deletes the save. Switching phones? Your village does not pack its bags and follow you.
How can I send feedback or report a bug?
Please do, we like hearing from you (even about bugs, eventually). Email support@hollowsoulstudios.com, or use the feedback option in the game, which opens your own mail app. We only receive what you choose to send, and we use it only to reply to you.
How do I install the APK?
Until Idle Ages is on Google Play, you can download it as an APK from the Idle Ages page. Open the file on your Android device and allow your browser to install apps when Android asks. Only download it from our website.
For a new version, install it over the existing game. Do not uninstall first, because that deletes your progress.
Do I need an account?
No. No account, no sign-in, no password to forget. You open the game and play.
Are there ads in Idle Ages?
Not one. We checked twice. You will not find energy timers or loot boxes either, and there is nothing to buy: every extra is earned by playing.